FAQ
Frequently Asked Questions
About the Brooches
Are these really one-of-a-kind?
Yes. Each brooch is lovingly handmade using repurposed toys, which means no two pieces are identical. Once it's sold, it's gone—so if something speaks to you, don't wait.
Are the toys new or used?
The toys used in each brooch are repurposed, which means they've had a previous life before becoming wearable art. Most show minimal wear, but some may have minor blemishes, scratches, or imperfections from their original use.
These small quirks are part of their charm and history — each mark tells a story. Every toy is carefully selected and cleaned before being transformed into your brooch, and any wear is considered part of the unique character of the piece.
If a brooch has notable imperfections, they're visible in the product photos. What you see is what you get — beautifully imperfect and one-of-a-kind.
What materials do you use?
Each brooch starts with a repurposed toy figure (think Hello Kitty, plastic food, retro characters) and is transformed with hand-embroidered and beaded embellishments. I use only premium materials: Preciosa Czech seed beads and crystals, Swarovski Austrian crystals and pearls, 100% wool felt, Mokuba Japanese trim, and stainless steel pin backs. Every material is chosen for durability and personality.
How do I care for my brooch?
Treat it like the wearable art it is. Avoid getting it wet, store it flat or in a protective box, and handle with care. The beadwork and embroidery are sturdy but not indestructible—just like you, it deserves respect.
Can I request a custom piece?
Not at this time. Each piece is created as part of a curated collection. However, if you're looking for something specific, send me a message—I might have something in the works that fits what you're after.
Ordering & Shipping
Where do you ship?
Currently, I ship within Canada only. Keeping it local helps me maintain quality control and keep costs reasonable while the brand grows.
How long does shipping take?
Orders ship within 3-5 business days via Canada Post. Delivery typically takes 5-10 business days depending on your location. You'll receive tracking information once your order ships.
How much is shipping?
Shipping rates are calculated at checkout based on your location. All brooches are carefully packaged to arrive safely and beautifully.
Returns & Exchanges
What's your return policy?
Because each piece is one-of-a-kind and part of a limited collection, all sales are final. I want you to be confident in your choice, so please review photos and descriptions carefully before purchasing.
If your brooch arrives damaged, contact me within 48 hours with photos and I'll make it right.
What if I have an issue with my order?
Reach out immediately at hello@thedivadaughter.ca. Whether it's a shipping concern, damage, or a question about your piece, I'm here to help. Customer satisfaction matters—even when returns aren't on the table.
Other Questions
Do you offer gift wrapping?
Not yet, but each brooch arrives beautifully packaged and ready to gift (or keep for yourself—no judgment).
How can I stay updated on new collections?
Subscribe to the blog or follow along on @TheDivaDaughter.ca
New pieces drop periodically, and they sell fast.
I have another question!
Send it my way at hello@thedivadaughter.ca. I read every message and respond personally—because small business means actual humans, not bots.
Still not sure? That's okay.
The Diva Daughter isn't for everyone. But if you know, you know.